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Payment and Shipping

Die Deutsche Version dieser Seite findest du hier.

We offer you a variety of different ways to complete your payment. We want you to feel flexible and to feel free to choose the most comfortable way for your order.

The following conditions apply for your purchase on www.kavalio.de & www.woof-wag.de:

Shipping conditions

Free returns within Germany and Europe 1 + 2

If you don’t like the products or if these haven’t fulfilled your expectations, you are welcome to send them within the cancellation period back to us.

You will find the shipping label attached in your order confirmation. If you cannot find this email anymore, please do not hesitate to contact our support team. We are very happy to help you.

Guaranteed delivery times

Unless there is another specified delivery time in the respective offer, the delivery of the goods inside Germany takes 1-4 working days after your conclusion of the contract. (only with an agreed advance payment). Please notice that there are no deliveries on Sundays and public holidays.

The delivery time abroad (EU and worldwide) is 5-7 working days.

If you have ordered products with different specified delivery times, we will send these in one shipment to you, unless we have made a different agreement with you. By default the delivery time is determined by the product with the longest delivery time from your order.

We expect a particularly high volume of parcels on special days such as Black Friday or at Christmas time. We do everything in our power to ensure that you get your order as quickly as possible, but at this time may be minimal delays. If you have any questions here, feel very welcome to ask our support team about the shipment status of your parcel.

Tax-free delivery Welt 1 + 2 

If we ship to a country in Welt 1 or 2 , that does not belong to the EU, we will deliver your order tax-free in accordance to § 4,1a UStG. The prices will be adjusted at the checkout. While delivering your order, additional duties, taxes or fees may apply. You do not have to pay them to us, but to the relevant customs or tax authorities. You can contact the customs or tax authorities before placing your order.

Handing over your delivery to a drop-off location or to a neighbour

Once your parcel has been delivered to a designated drop-off location or to your chosen neighbour, it is unfortunately not possible for the parcel service or us to continue to be liable for it. Therefore, please make sure that your parcel will be stored safely and weatherproof at the place of delivery and/or that your chosen neighbour is at home, so that our products reach you safely and in good condition.

 

Shipping costs

Note:  If your order is placed after 13:00 (1 PM) , your order will begin processing the next business day.

Germany

  • free shipping
  • free returns with DHL
  • minimal order value: 5 €
CountryDHL StandardUPS Saver Express
(For orders received by 13:00 delivery by the end of the following business day (Mon-Fri)*. *)
UPS Express 12:00
(If the order is received by 13:00, delivery on the following working day by 12:00 (Mon-Fri)*.)
Germany free shipping 7,50 € 10,40 €

Europe 1

  • free DHL return
  • Minimum order value: 9€
CountryDHL Standard
Delivery up to 5 days on delivery time indication*
UPS Express Saver
For orders received by 13:00 delivery by the end of the following business day (Mon-Fri)*
UPS Express
For orders received by 13:00 delivery by the end of the following business day (Mon-Fri)*
Austria 4,90 € (free for orders over 100€) 13,90 € 16,80 €
Belgium 4,90 € (free for orders over 100€) 13,90 € 16,80 €
Netherlands 4,90 € (free for orders over 100€) 13,90 € 16,80 €
Luxembourg 4,90 € (free for orders over 100€) 13,90 € 16,80 €

Europe 2

  • free DHL return
  • Minimum order value: 9€
CountryUPS Standard
Delivery up to 5 days on delivery time indication*
UPS Express Saver
If the order is received by 13:00, delivery by the end of the following working day (Mon-Fri)*
UPS Express
If the order is received by 13:00, delivery on the following working day by 12:00 (Mon-Fri)*
France 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Poland 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Slovenia 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Slovakai 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Denmark 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Czech Republic 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Italy 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Spain 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Sweden 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Croatia 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Portugal 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Ireland 9,90 € (free for orders over 100€) 13,90 € 16,80 €
Hungary 9,90 € (free for orders over 100€) 13,90 € 16,80 €

 

Europe 3

  • Minimum order value: 9€
CountryUPS Standard
Delivery up to 7 days on delivery time indication*
UPS Express Saver
Delivery in 1-5 days after order during the delivery day(Mon-Fri)*
UPS Express
Delivery in 1-3 days after order until 12:00 noon of the delivery day (Mon-Fri)*
Bulgaria 9,90 € (free for orders over 200€) 24,90 € 27,80 €
Estonia 9,90 € (free for orders over 200€) 24,90 € 27,80 €
Finland 9,90 € (free for orders over 200€) 24,90 € 27,80 €
Greece 9,90 € (free for orders over 200€) 24,90 € 27,80 €
Lithuania 9,90 € (free for orders over 200€) 24,90 € 27,80 €
Romania 9,90 € (free for orders over 200€) 24,90 € 27,80 €
Cyprus 9,90 € (free for orders over 200€) 24,90 € 27,80 €

World 1

  • Minimum order value: 9 €

We deliver your order tax free according to 4 No. 1a UStG. The prices will be adjusted in the checkout. When we deliver your order, there may be additional duties, taxes or fees that you do not have to pay to us, but to the relevant customs or tax authorities. You are welcome to check with the customs or tax authorities before placing your order.

Switzerland14,90 € (free for orders over 400€)17,80 €
CountryUPS Express Saver
Delivery in 1-5 days after order in the course of delivery day (Mon-Fri)* **
UPS Express
Delivery in 1-3 days after order until 12:00 noon of the delivery day (Mon-Fri)* **
Bosnia and Herzegovina 14,90 € (free for orders over 400€) 17,80 €
Great Britain 14,90 € (free for orders over 400€) 17,80 €
Latvia 14,90 € (free for orders over 400€) 17,80 €
Liechtenstein 14,90 € (free for orders over 400€) 17,80 €
Norway 14,90 € (free for orders over 400€) 17,80 €
Serbia 14,90 € (free for orders over 400€) 17,80 €
Ukraine 14,90 € (free for orders over 400€) 17,80 €
United States Of America 14,90 € (free for orders over 400€) 17,80 €

World 2

  • Minimum order value: 39€

We deliver your order tax free according to 4 No. 1a UStG. The prices will be adjusted in the checkout. When we deliver your order, there may be additional duties, taxes or fees that you do not have to pay to us, but to the relevant customs or tax authorities. You are welcome to check with the customs or tax authorities before placing your order.

CountryUPS Express Saver
Delivery in 1-5 days after order in the course of delivery day (Mon-Fri)* **
Arab Emirates 24,90 € (free for orders over 400€)
Argentina 24,90 € (free for orders over 400€)
Australia 24,90 € (free for orders over 400€)
Chile 24,90 € (free for orders over 400€)
Hong Kong 24,90 € (free for orders over 400€)
Israel 24,90 € (free for orders over 400€)
Japan 24,90 € (free for orders over 400€)
Canada 24,90 € (free for orders over 400€)
Paraguay 24,90 € (free for orders over 400€)
Qatar 24,90 € (free for orders over 400€)
Republic of China 24,90 € (free for orders over 400€)
Russia 24,90 € (free for orders over 400€)
Singapore 24,90 € (free for orders over 400€)
South Africa 24,90 € (free for orders over 400€)
South Korea 24,90 € (free for orders over 400€)
Taiwan 24,90 € (free for orders over 400€)
Thailand 24,90 € (free for orders over 400€)
Uruguay 24,90 € (free for orders over 400€)
If your order is placed on a weekend , your order will begin processing the next business day.
**  The export declaration may take a few days longer for export shipments with a value exceeding 999,99 €.

For our swiss customers

We deliver tax-free to Switzerland. The prices will be adjusted in the checkout. If we deliver your order to Switzerland, additional duties, taxes or fees may apply, which you do not have to pay to us, but to the responsible customs or tax authorities. You can possibly contact the customs or tax authorities before placing your order.

Alternatively you can place your order through our partner “MeinEinkauf GmbH”.

Through MeinEinkauf.ch you can easily shop at our webshop at low shipping cost and, above all, WITHOUT custom duties.

FOR WOOF&WAG:

https://meineinkauf.ch/bestellen/woofwag-schweiz/

FOR KAVALIO:

https://meineinkauf.ch/bestellen/kavalio-schweiz/

Please note the following:

1. Register at www.meineinkauf.ch. You will receive a personal email address here. (firstname.lastnahme@meineinkauf.ch)

2. With this personal mail address you can after this create a customer account in our onlineshops.

3. Place yout order at our shops using your meineinkauf-mail address.

4. lease use ONLY the following as shipping and billing address:

MeinEinkauf GmbH

Max-Stromeyer-Strasse 160

D – 78467 Konstanz

In addition tot the correct addressing to MeinEinkauf GmbH please also pay attention to chose the correct payment method.

5. All the order and shipping information will automatically be forwarded from your MeinEinkauf email address to your private email address.

At the same time the team of MeinEinkauf remains informed about the order status so that it can be sent to your address in Switzerland as quickly as possible.

You can view the order status approx. 48h. after order receipt on www.meineinkauf.ch under “My Orders”

6. Die bestellte Ware zahlst du direkt in unserem Shop. Mit deiner Ware erhältst du dann eine separate Rechnung über die Servicegebühr von MeinEinkauf.ch.

IMPORTANT: The return costs from Switzerland are not covered by kavalio.de & woof-wag.de. The customer by himself is responsible for the return from Switzerland and must bear the costs.

Please notice, that if there are any problems or questions about the MeinEinkauf GmbH service, you are very welcome to contact the MeinEinkauf customer support team.

Kavalio.de and woof-wag.de have no connection to this company. We only show the possibility to dispatch processing by this company.

 

Terms of payment

You are welcome to choose the best payment option for your order. There are no extra fees!

We do not pass on the fees of our payment service providers to you.

At our shops, you only pay for your order and the included products.

 

Payment in advance 

You transfer the invoice amount to our banking account, which is specified in your order confirmation. Your ordered products will be shipped immediately after we receive the invoice amount.

You can also find the account details for the prepayment here:

Alexandra Pfeifer

Sparkasse Siegen
IBAN: DE11460500010052011400 
BIC: WELADED1SIE

Please include your order and invoice numbers as the intended use for payment.
 

Payment by direct debit (a PayPal Plus service)

After completing your order, you will be redirected to the payment dialog of the PayPal service provider. PayPal offers you the highest possible data security. You can enter your bank details here. The invoice amount will be collected by PayPal and will automaticly be transferred to us. Of course, there are not any additional costs for this payment possibility. It is not necessary to register at PayPal using this service option. 

Find the conditions for purchasing with this payment method here.

 

Payment by PayPal (a PayPal Plus service)

When paying with PayPal you will be redirected to the PayPal payment dialog. You can enter your PayPal user date here and pay as usual using your PayPal user account. Therefore you need a PayPal account using this payment method. Of course there are no additional costs by using this payment option. You can set up a PayPal user account here.

 

 

Klarna invoice (fee of 0€/order)

In coorperation with our partner Klarna, we can now offer you the most popular payment method in Germany! Purchase on account. After your order you will first of all receive your goods and can pay the invoice amount within 14 days directly to Klarna. You can also extend the payment term. Of course there are no additional costs choosing this payment option. This payment option is available in Germany and Austria.

 

Klarna installment plan purchase

With Klarna’s installment plan purchase system you are able to determinate the periods, in which you want to pay for your order. After ordering you receive your goods and then pay the outstanding amount easily in monthly steps. All purchases you make with Klarna are collected in a monthly invoice. You can decide each month what amount you like to pay.

This payment option is only available in Germany and Austria.

 

Klarna pay now

For this instant transfer option, you do not need to register at Klarna: You can pay quickly and easy with your own online banking data. Thanks to real-time confirmation, we can send you your goods immediately after receiving the payment. This payment method is only available in Germany and Austria.

 

kvl-zahlungsarten-amazon 

Amazon Pay
If you are already an Amazon customer, you do not need to create another account! You can just easily log-in with your Amazon account data. After this simply click on the amazon pay button and select your preferred payment and delivery option.

 

kavalio & WOOF& WAG contribution to environmental protection

We believe that everyone can make a little difference! Choosing kavalio or WOOF&WAG  you decide to make your contribution to environmental protection.

We refrain from shipping in plastic outer packaging, while many campanies ship in plastic bags due to the lower shipping prices and the lower price material. In our opinion we spent this higher contribution with pleasure to our environment. If you have any questions about the subject of environmental protection feel very welcome to contact our support team.

 

Do you have any further questions?

Please get in touch with us!

If there are any open questions about our shipping or payment options feel free to contact our customer team at service@kavalio.de or info@woof-wag.de.

You are also very welcome to contract us via via one of our many other contact points like Facebook, Instagram, telephone or WhatsApp during our opening hours!