If you have already placed your order, you need to be quick because we are too. As long as we haven’t shipped your package yet, we can of course cancel your order or change the quantity if needed. Just get in touch with your kavalio team. Please note, we can only add more products to your order if you selected PayPal as the payment method.

Yes, you can buy gift vouchers for kavalio in our shop. To find them, simply enter "Gutschein" in the search. Alternatively, you can use the link to access the voucher overview. Gutscheine

It's really simple. You can use the search field on the homepage for this. Here you can search freely by brands, keywords, products, or product categories. If you want an overview of a brand, you can find all items of the respective brand under the "Brands" selection.

Shopping at kavalio.de is secure. In addition to SSL encryption that protects your purchase and the entry of sensitive data, we constantly use the latest software and hardware to make ordering from us as safe as possible for you.

You can find the voucher terms and conditions here 👉 Gutscheinbedingungen. If you have any further questions about our vouchers, you can easily contact the kavalio team. We are happy to help you!

Unfortunately, it can sometimes happen that one of our emails ends up in your spam folder. Please take a look. If that’s not the case, just send us an email. We will then take care of providing you with all the information you need right away.

You can choose from many different payment methods with us. In addition to purchase on account through Klarna, we also offer Klarna installment purchase, Amazon Pay, PayPal (credit card, direct debit, or PayPal Standard), and many more. You can find all information about our payment options on our website under Payment and Shipping.

That’s no problem. With our service provider Klarna, we offer you a reliable partner for payment by invoice. As soon as your order has left our warehouse, you will receive an invoice and payment request from Klarna within 24 hours. Klarna gives you 30 days to pay this invoice. You simply transfer the invoice amount to the account specified by Klarna. Please do not transfer the invoice amount to our account, but to Klarna’s account. It is also important that you enter the reference correctly, as Klarna will otherwise not be able to assign your payment and will refund the amount. Would you like to learn more about Klarna? Here you can find more information: https://www.klarna.com/de/smoooth/

Klarna reserves the right not to show the payment method to every customer at the time of order completion. As a retailer, we have no influence on the availability of this payment method. If you have any questions, it’s best to contact Klarna customer support directly (Tel.: 0221-66950110).

If Klarna has mistakenly sent you a payment reminder (you have already paid the due amount), you can contact Klarna customer support at any time (Tel.: 0221 - 66950110). They will then check your payment status and take care of the next steps.

As soon as your order has left our warehouse, you will receive an invoice and payment request from our service provider Klarna within 24 hours. Klarna gives you 30 days to pay this invoice. You simply transfer the invoice amount to the account specified by Klarna. Please do not transfer the invoice amount to our account, but to Klarna's account. It is also important that you enter the reference correctly, as Klarna will otherwise not be able to assign your payment and will refund the amount.

Paying with PayPal is super simple. All you need is a PayPal account and your login details. Then you’re good to go.

Paying by credit card at kavalio.de is really easy. Just select "Credit Card" as the payment method at checkout and then enter your card details. You can pay with both VISA and Mastercard with us.

Payment by direct debit at kavalio.de is processed through the payment service provider PayPal. You do not need your own PayPal account to pay by direct debit. Only the details of the account to be debited are required.

This procedure is called "payed with PayPal Invoice." In case of a discrepancy during the checkout process, PayPal interrupts the transaction and informs us that the payment by the customer has not yet been completed. At the same time, an email is sent to you requesting that you transfer the invoice amount directly to PayPal. Only after this has been done will we receive the amount credited to our PayPal account. The reason for this can be, for example, the use of a public Wi-Fi network. The interruption of the transaction serves solely to protect the buyer and aims to prevent misuse of your PayPal account. We, and hopefully you too, accept this effort for safe shopping on the internet. The likelihood of this procedure occurring is less than 1 percent of all PayPal purchases on kavalio.de.

If you are already an Amazon customer, you don’t need to create an additional account. Just log in with your Amazon credentials, click the Amazon Pay button, and then choose your preferred payment and delivery method.

We have had good experiences with DHL and UPS in the past. These carriers offer us the possibility to deliver your package worldwide within a very short time. For us, the reliability of the service provider is more important than the cost. Only this way can we ensure that you are satisfied.

The package can only be delivered if the address, including all details, is entered correctly. Problems may arise if the wrong postal code, incorrect name, or no house number is provided. It is also important that the mailbox or doorbell is clearly marked so the delivery service can easily deliver the package. However, if the delivery service is unable to deliver the package due to the reasons mentioned above, the package will be returned to us. This results in additional costs for us, which we cannot cover. In such cases, the incurred shipping costs will be passed on to our customers.

As soon as we have shipped your package, we will send you a notification by email. Here you will find your personal tracking link. This way, you can check the status of your shipment at any time.

Yes, we offer this with DHL Standard delivery within Germany. You can simply enter your name at the delivery address, the DHL post number in the "Address addition" field, and the Packstation number in the "Street and No." field, as well as the postal code and city of the DHL parcel station.

We only make promises we can keep. Since customer service is our top priority, you can rely on our commitments. You will receive your desired item within the specified delivery time directly at your home. If there are any delays – for example, due to increased package volume at the shipping provider or other circumstances beyond our control – please contact us via our contact form. You can find it here: kavalio Kontakt. If you need your order especially quickly, you are also welcome to choose express shipping.

Yes, we also offer express shipping for you. You can choose the express shipping option from various choices during the ordering process. You can find all information about our shipping options on our website under Payment and Shipping. Please note that we can only offer express shipping if all your items are marked as "immediately available."

Basically, we deliver your order in just one package with only one tracking number. If your order doesn’t fit into a single package (e.g., because the products are very large), we will send you multiple packages. To protect the environment and reduce the number of packages, we generally do not ship partial deliveries under normal circumstances.

For all goods offered in the shop, we guarantee a maximum delivery time of 5 working days via DHL until you can hold your package in your arms. However, we have found that packages often arrive at our customers within a maximum of 3 days. If you are ordering from outside Germany, the delivery time may vary. If you want to receive your order quickly, you can choose express shipping. Please note that the delivery time of your order depends on the delivery time of your items. If you have ordered items with an extended delivery time, the delivery time of your entire order will be extended accordingly. If you would like a partial delivery in advance or want more detailed information about your delivery time, you can simply contact your kavalio team by email at service@kavalio.de. To protect the environment and reduce the number of packages, we normally do not send partial deliveries.

For orders over 89.00 euros, your order is free of charge within Germany. For orders under 89.00 euros, we charge a flat shipping fee of 5.99 euros. You can find more details about shipping here: https://kavalio.de/zahlung-und-versand/

Yes, we ship our goods worldwide for you! You can find all the details on our Payment and Shipping page.

Yes, we also deliver tax-free directly to you in Switzerland. The prices will be adjusted at checkout. If we deliver your order to Switzerland, additional customs duties, taxes, or fees may apply, which you must pay not to us but to the relevant customs or tax authorities. You are welcome to inquire with the customs or tax authorities before placing your order.

Alternatively, processing is possible through our partner, MeinEinkauf GmbH. You can find more information about this under: Payment and Shipping

Yes, absolutely. We are only human, and mistakes can happen. Please make sure to check your goods for completeness and defects within 48 hours of receipt and keep your box until we have resolved your issue. We can only process complaints within this 48-hour period.

As soon as you specify a drop-off location for your shipment, neither the shipping service provider nor we will be liable for your package. Therefore, please choose your drop-off location carefully and select only a secure place. Unfortunately, we cannot assume liability for any loss or damage to the deposited shipment.

We will send you the delivery time information transparently with your order confirmation. Our products usually have individual delivery times. Please note that the shipping of your order always depends on the product with the longest delivery time. If you would like a partial delivery, please feel free to contact us via our contact form. You can find it here: kavalio Kontakt.

You can of course also pick up your order from us on site. Simply order as usual in our online shop and select the shipping method "Click & Collect" during the checkout process. As soon as your order is ready for pickup, you will automatically receive an email from us. Pickup is possible during our opening hours from **Monday to Friday, 7:30 AM to 3:00 PM**. If you do not pick up your order within **5 business days**, we will automatically register it as a return and refund your purchase price.

If you return your ordered products and fall below the minimum purchase value required to receive the goodie (e.g., 50 euros), you must also return the goodie to us. We ask for your understanding in this matter. If we did not request the return of the goodie, we would not be able to offer goodies in the long term. If the goodie is not included in the returned package, it will be automatically charged.

No, you don’t need to do that. By registering your return in our returns portal, we have already received all the information about your return shipment.

That’s no problem at all. After successfully registering your return, you also have the option to download the return label as a QR code. Feel free to show this at your local post office for scanning, and your label will be printed on site.

The warranty periods for individual products vary. When you order from us, the warranty periods specified by the manufacturers of the goods always apply. We simply pass these on to you. If you have any questions about the warranty for different items, you can always contact your kavalio team.

You can easily submit your complaint through our returns portal: 👉 Complaint This way, we receive all relevant information and pictures of the defect directly and can forward your request to the manufacturer as quickly as possible. Of course, we will keep you updated on the current status of the complaint. Please note that processing usually takes 1–2 weeks, and we depend on the manufacturer's goodwill in this process.

If you ordered from Germany, you will receive a free DHL return label for the return shipment. You can easily register this in our returns portal. If you ordered from another country, please send the return to us at your own expense using a delivery service of your choice. If you have any questions, feel free to contact our team. Here you will find an overview of the regions. Please note that in the event of transport damage or loss, you are responsible for the package.

Returning your order is super easy. Just register your return through our returns portal. For returns from Germany, you’ll receive a free return label available for download. Then, follow these steps: 1. Pack the registered items in the original packaging or another suitable outer packaging. Please do not stick the return label directly on the original packaging; use an appropriate shipping box instead. Make sure the items are in like-new condition. We cannot accept damaged, dirty, or incomplete goods that are not reported to customer support within 48 hours of receipt. We reserve the right to send such items back to you. 2. Print out the return label and stick it on the box, or simply show the QR code at the drop-off point. 3. Take the package to the nearest drop-off location. Done.

When registering your return, you can choose between two options. Either we refund the purchase price via your original payment method, or we send you a voucher rounded up to the next full ten. Here’s a quick example. Your return contains goods worth 42.00 euros. You will be refunded exactly 42.00 euros via the original payment method. If you choose a voucher, we will round it up to a full 50.00 euros. We gift you the difference of 8.00 euros.

For every order, we have a cancellation period of 14 days. If you happen to exceed this period by one or two days, just get in touch with your kavalio team – we’ll find a solution together. If you chose **kavalio Care** with your order, you even have **45 days** to register your return with us. Please note, however, the **30-day payment term from Klarna**. In this case, you can also register your return with Klarna, and your invoice will be paused until your return has been processed.

Returning items is super easy. Just register your return through our returns portal. For returns from Germany, you’ll get a free return label to download there. Then, follow these steps: 1. Pack the registered items in the original packaging or another suitable box. 2. Print out the return label and stick it on the box, or simply show the QR code at the drop-off point. 3. Take the package to the nearest drop-off location. Done. Once we receive your return, we’ll process it and refund you within 10 business days via your chosen payment method.

Unfortunately, we cannot offer a classic exchange. But no problem: you can simply return the item using our free return label (DE) and conveniently reorder. If you purchased the item with a discount, just leave a short note in the order comment at checkout – we’ll make sure you get the discount again with your new order. 😊

As soon as you have sent the goods back to us, we will process your return. After checking for completeness and condition, we will immediately initiate the refund of the purchase price. Please note that the refund may take up to 14 working days. If you have any questions about the refund, feel free to contact your kavalio team.

Registering for a customer account at kavalio.de is, of course, free of charge. If you want to shop with us as a customer, you can be sure of complete transparency. You will never incur any costs.

Your personal data, as well as your preferred payment method, are safe with us. We constantly use the latest software and hardware to make ordering from us as secure as possible. Proper handling of personal data and customer privacy is very important to us. You can learn more about this in our privacy policy.

If you no longer wish to receive the newsletter, you can simply use the link in the newsletter. You will find a field labeled "unsubscribe from the newsletter" there. Of course, you can also contact our team, and they will take care of the unsubscription for you.

You can easily view your order history in your customer account. Here you will find all the information about your recent orders. Use the login at the top right of our homepage to access it.

You can easily change the delivery address in your user account. To do this, log in and select "Addresses" in your customer account. Here you can change your default delivery/billing address. Please note that it is not possible to change the address for an order that has already been placed. For this, please contact your kavalio team.

You can easily change your personal data in your customer account. To do this, you can use the login on our homepage.

In the "My Account" section, enter the email address you have registered with us and click the "Forgot Password" button. You will then receive an email with a newly generated password. For your own security, please change this to a password of your choice with a combination of letters and numbers during your first login.

In the products, you will find a section called the "Size Chart." Here you can find the fit, as well as the measurements and the relationship between German and international sizes. For shoes and boots, the size chart with exact measurements is always included in the product images. If no size chart is available, feel free to contact our team. We are happy to help you. We know many fits and size relationships from our own use.

That’s not a problem. For technical reasons, however, it’s not possible to redeem multiple voucher codes during the checkout process. You’re welcome to include the additional codes in the order comments, and we will apply them manually. Please note that we cannot combine promotional codes, only value vouchers can be combined.

The promotion period for the voucher may not have started yet or may have already ended. You can always find the voucher terms on the promotional voucher. We write all our voucher codes in uppercase. It is important to follow this capitalization here. If you can't figure out the error, just contact us. Our team will be happy to help you redeem the voucher code.

Since we consider customer service to be very important, we offer you a variety of ways to contact us. In addition to our contact form, you can also reach us via Instagram, Facebook, WhatsApp, or our live chat. We try to respond to each of your inquiries within 24 hours. We strive to meet each customer’s individual needs. If there is a delay in our responses, we appreciate your understanding. You can find an overview of our contact options on our website under Contact.

We are here for you in several ways – just choose what suits you best! Phone service hours: 10:00 AM to 2:00 PM Live chat: 10:00 AM to 2:00 PM All other contact channels (contact form, email, WhatsApp, Facebook): 7:30 AM to 3:00 PM You are also welcome to contact us outside these times. We will get back to you as soon as possible.

We are very happy to receive your feedback. If you want to rate us, you can easily do so in various ways. Here you will find the links to our profiles. Trustpilot Facebook Trusted Shops Google: Just search for our profile on Google. Our Google profile will be displayed under the search term "kavalio.” This is not possible on mobile devices.

kavalio.de is your start-up company in the equestrian sports sector! As a new online shop, we offer you a mix of trends, expertise, and the best service. In addition to a constantly growing range, we are always looking for new ways to make you and your equestrian heart happy.

In 2017, the company Reitsport Pfeifer was founded and kavalio was launched as a brand for the equestrian online shop. Since then, Reitsport Pfeifer has become REFRESH Internet GmbH and continues to grow steadily and quickly with its brands. You can find the exact address and other contact details in our imprint.

The team at kavalio.de is young, innovative, and always focused on providing you with the best service. Alexandra, the founder of kavalio.de, as well as the other members of the kavalio team, which is constantly growing, are there to support you with advice and assistance for any concern. Our office dogs must not be forgotten in the team and keep us all on our toes every day.

kavalio Helping Hearts was founded in 2018 and is our realization of the idea that everyone can contribute to doing something good. Since we love animals and live for them, it has been our concern to support people who are committed to animals on a large scale. Every year we donate a four-figure amount to animal welfare organizations or wherever help is needed. You can find everything about kavalio Helping Hearts on our website under "kavalio Helping Hearts”.

Applying for kavalio Helping Hearts is very easy. Use the form on the Helping Hearts Side and tell us why your club, organization, or stable should be supported by us. What makes you special, or how do you help horses in need? Please note that we receive many requests and therefore need some time to process them.

For organizational reasons, we can only process sponsorship requests that reach us via email. Requests via WhatsApp, Instagram, or Facebook cannot be processed further.

Our sponsorship is divided into two categories. On one hand, we work with bloggers who showcase the latest style and trends. On the other hand, our team of amateur and professional athletes is constantly growing. What would you like to apply for?
Since it is important for us to learn a lot about you, it would be great if you could provide us with the following information directly:

Why do you want to apply with us?
What is your advantage over other applicants?
What sets you apart?
What benefits do we gain from working together?
Are you applying as a blogger/lifestyle influencer or as a team rider?
What achievements can you demonstrate?

You can find everything else on our website under the category "Sponsoring.”

We are here to support you with any concerns in the area of equestrian equipment. If you are missing something in our range, just contact us easily via the contact form. If there is demand, we will of course do everything we can to add the desired brand or products to our range as quickly as possible.

We love customer service and the feeling of making our customers happy. If you have any complaints about our service or suggestions on how we could improve, just let us know. We look forward to hearing from you.

kavalio Care is our new premium service that we offer you exclusively. You can find all the important information about it here: kavalio Care.

No, kavalio Care does not replace express shipping. However, we will ship your order as quickly as possible. Please pay attention to the delivery time shown in your order confirmation.