Your perfect Riding Hat starts with a good feeling
In the personal 1:1 consultation, our Customer Happiness team will help you find the helmet that not only fits perfectly but also feels just right. With experience, sensitivity, and strong brands like Samshield and Freejump, we help you avoid wrong purchases – so you can be safe and feel completely comfortable from your very first ride.
Make an appointment
Book your preferred appointment easily through our online calendar.
Personal video consultation
In our personal online consultation, we take time for you.
We design your Riding Hat
Together, we create a model that fits you perfectly.
Your decision
Our experts will guide you, but the final choice is yours.
Book your personal consultation
Just one conversation stands between you and the helmet that truly fits.
Schedule your free consultation easily through our online calendar – no obligation and relaxed.
No suitable appointment available? Feel free to send us an email at serviceteam@kavalio.de and we will find another appointment for you.
Hi, we are Riding Hat experts.
We are happy to advise you to find your perfect Riding Hat.
Together with us, you'll find out which brand suits you.
Personal fit assistance: You will receive support with measuring.
We know all the details: Exclusive configuration options that are only available in personal consultation.
No additional costs: The individual configuration is free and non-binding
To make sure you feel comfortable, your Riding Hat should fit you perfectly and sit well! That’s not always easy – but we can help you.
Together, we’ll find your perfect Riding Hat!
Configure your Riding Hat
You already know what you want? Then configure your Riding Hat directly yourself using the respective brand configurator.
Our customers are thrilled
Why our personal advice makes the difference.
Anna
“I never thought configuring a riding helmet could be so much fun! The advice was incredibly warm and at the same time very knowledgeable. It was explained exactly what matters for safety and fit. My helmet is not only a visual highlight but also fits perfectly. Absolutely recommend!”
Judith
“I am truly impressed with the customer service! Such a warm, friendly, and at the same time incredibly competent consultation is rare to experience. You immediately feel taken seriously and well cared for. Every question was answered thoroughly, and they really took the time. Absolutely recommended!”
Katharina
“I felt completely comfortable. The advice was very professional, honest, and at the same time super friendly. They really listened to my wishes, and I never felt pressured into anything. This is how customer service should be!”
We answer your questions
Everything you should know before your riding helmet consultation.
Yes, our riding helmet consultation is 100% free and without obligation. You incur no commitments and can take your time to get advice.
You book an appointment through our online calendar. At the agreed time, we will call you via video. Together, we will discuss your wishes, measure the shape of your head, and configure your perfect Riding Hat.
Plan about 30 minutes for your personal consultation. This way, we have enough time to answer all your questions and find the perfect helmet for you.
All you need is a measuring tape. Together, we'll measure your Head Circumference to find the right helmet size for you.
Yes, after the consultation, you can order your individually configured helmet directly from us. We take care of everything else.
No, custom-made helmets are excluded from the right of withdrawal because they are specially configured according to your personal wishes.
Yes, you can reschedule or cancel your appointment anytime using the link in your email confirmation.
Yes, of course! You can book a follow-up appointment at any time to clarify any open questions or make changes to your configuration.
Free Riding Hat Consultation – We'll Configure Your Riding Hat Together
A Riding Hat is much more than just protective gear – it is an expression of your personal style and must fit perfectly to provide maximum safety and comfort. That’s why at kavalio, we offer you a free and non-binding Riding Hat consultation. Whether Samshield, KASK, KEP, or Freejump – our team knows the specifics of each brand and helps you find and configure the perfect helmet.
In our personal 1:1 video consultation, we take the time to focus on your wishes. Together, we discuss fit, safety, style, and discipline – whether dressage, jumping, eventing, or leisure. This way, you avoid wrong purchases and get exactly the helmet that suits you.
Our advantages at a glance
✓ Personal & individual – No standard advice, but real 1:1 support
✓ Free & non-binding – You incur no obligations
✓ Brand-independent & competent – We know all premium brands in detail
✓ For ambitious riders and professionals – No matter the discipline
✓ Focus on fit, safety, style & discipline